DM2 Unlimited Assistance Plans

DM2 Software

DM2’s Unlimited Assistance Plans (UAP) provide unlimited technical support from 5:00am to 5:00pm Pacific/8:00am to 8:00pm Eastern Monday through Friday to enrolled customers on currently supported versions at no additional charge per case via telephone, FAX, and e-mail for the following:

  • DM2 and Sage technical assistance.
  • Software fixes (including fixes to custom programs).
  • Product feature and operation questions/answers.

Each Plan includes two (2) authorized contacts and one (1) additional contact for StoreLink.  Additional contacts may be purchased for an additional annual fee.

Already enrolled and just need to change authorized contacts?  Click here to make authorized contact changes now.

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Complete the following to start your enrollment now!

  • Authorized Support Contacts (plans include 2 authorized ERP/CRM, Stand-alone CardLink or Sage 100 Only contacts and 1 StoreLink contact – additional contacts available for $624.00 each). Complete the form below to enroll in your plan and register your Authorized Support Contacts.
  • Plans include 2 authorized ERP/CRM, Stand-alone CardLink or Sage 100 Only contacts and 1 StoreLink contact – additional contacts available for $624.00 each.

By clicking  “Submit”  you are entering into an agreement to purchase and enroll in a DM2’s Unlimited Assistance Plan. Plan prices are subject to change without notice and are based on being current on DM2 and Sage software maintenance and Business Care Plans. Please see the Support HelpDesk section of the DM2 Contact Channels Guide for more details on Support hours of operation, how to report issues, case ranking and tracking, etc…