What versions of Petroleum Insights are currently supported?

DM2 Sage Circles - March 8, 2018As a Sage Software Development Partner and Reseller, DM2 uses Sage 100 and Sage CRM, to develop, sell and support Petroleum Insights, the only fully integrated accounting/ERP and CRM system designed specifically for petroleum marketers today. To protect your investment, DM2 offers Unlimited and Limited Assistance Plans based on the Production Release date of your system.  Both Assistance Plans provide the same support via telephone, fax, and e-mail between 5:00am – 5:00pm Pacific Time, Monday – Friday and include:

  • DM2 and Sage technical assistance
  • Answers to your questions about specific product features and operation
  • Access to DM2 Professional Services
  • 2 authorized contacts; 1 additional for StoreLink

In addition, the Unlimited Assistance Plan includes:

  • DM2 and Sage software fixes and updates (including custom programs)
  • Sage Tax and Payroll updates
  • Access to custom programming services

There is no limit to the number of cases/incidents you may open or limit on the amount of time DM2 Support Agents will spend on the resolution of each cases. However, it is important for customers on the Limited Assistance Plan to be aware that DM2 will provide “best effort” support as the system versions covered under this plan are no longer produced or supported by Sage Software.

The Assistance Plan you will be enrolled in will be based on the system version you are running as of each billing cycle.  Effective January 1, 2018, the price of Limited Assistance Plans for versions 4.5 and earlier will increase by 25 percent.  4.5 and earlier customers who upgrade to a current version before the end of 2018 will receive a credit for the prorated amount of the increase for the balance of the year. 

The following lists the supported versions, retired product versions, and retirement dates for Unlimited and Limited phone and e-mail support, Product Updates (PUs), Hot Fixes, Tax Table Updates (TTUs):

ERP Support Schedule6 - December 8, 2017

Notes:

* Electronic Reporting: As previously announced, the Electronic Reporting module (formerly known as Magnetic Media Reporting) has been retired. Please note, you still have the ability to print Payroll and Accounts Payable tax forms using the Federal or State eFiling menu tasks. You can print and/or electronically file W-2, 941, 1095, 1099, plus 330+ signature-ready federal and state tax forms to plain paper. There is no cost to print, but there is a minimal cost to eFile. Click here to get more eFile details

** DM2 and Sage reserves the right to determine if and when Hot Fixes will be issued.

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